Every plan is built from up to three parts you can count: sites, devices and users. What you see is what you get, and what you pay for is what you use.
For teams that handle day-to-day IT themselves and want a safety net.
The core plan: unlimited help desk and endpoint protection.
For most businesses: full-stack security without compliance paperwork.
For organizations that answer to auditors, insurers or regulators.
| Included | Self-Service Helpdesk | Essentials | Complete | Compliance Plus |
|---|---|---|---|---|
| As low as | $35 per user/device | $55 per user/device | $125 per user/device | Consultation |
| Support | ||||
| Client portal, AI* help and knowledge base | ◐ | ◐ | ✓ | ✓ |
| Remote help desk | 2 hrs/mo | Unlimited | Unlimited | Unlimited |
| Onsite visits | Hourly | Hourly | Hourly / bundled options | Hourly / bundled options |
| Equipment staging | Hourly | Hourly | ✓ | ✓ |
| Application vetting | Hourly | Hourly | ✓ | ✓ |
| Application deployment controls | — | Add-on | ✓ | ✓ |
| Spare hardware warehousing | — | Add-on | Add-on | ✓ |
| Device protection | ||||
| Monitoring and patching | ✓ | ✓ | ✓ | ✓ |
| Endpoint detection and response | ✓ | ✓ | ✓ | ✓ |
| Managed antivirus | ✓ | ✓ | ✓ | ✓ |
| Microsoft 365 / Google Workspace monitoring | ✓ | ✓ | ✓ | ✓ |
| Security operations | ||||
| 24/7 security operations center | Add-on | ✓ | ✓ | ✓ |
| Email security and anti-phishing | Add-on | Add-on | ✓ | ✓ |
| Security awareness training | Add-on | Add-on | ✓ | ✓ |
| Dark web monitoring | Add-on | Add-on | ✓ | ✓ |
| Backup and recovery | Add-on | Add-on | ✓ | ✓ |
| DNS filtering | Add-on | Add-on | ✓ | ✓ |
| Network security | ||||
| Network firewall** | Add-on | Add-on | ✓ | ✓ |
| Network detection and response** | Add-on | Add-on | Add-on | ✓ |
| Switch management** | Add-on | Add-on | ✓ | ✓ |
| Compliance and strategy | ||||
| Compliance manager and written policies | — | — | — | ✓ |
| vCIO and technology roadmap | — | — | On-demand | ✓ |
| Audit support | — | — | — | ✓ |
| Incident-response hours | — | ◐ Hourly | ◐ Hourly | 16 / yr |
| Vulnerability scanning | Add-on | Add-on | Add-on | ✓ |
| Hardware as a Service (HaaS)*** | ||||
| Firewall hardware*** | Add-on | Add-on | ✓ | ✓ |
| Network switching*** | Add-on | Add-on | Discounted | Discounted |
| Wireless network*** | Add-on | Add-on | Discounted | Discounted |
| PC hardware (featuring HP business)*** | — | — | Add-on | Add-on |
* Through available workflows documentation and other resources, an AI helpdesk is accumulated for your entity and operated for your staff members. Additional token charges may apply based on usage.
** Network security services need a site assessment first. We identify the hardware you need and any additional subscriptions based on your equipment and the size of your facilities.
*** Hardware as a Service requires a credit check and approval; financing is provided by a third party. Your Master Services Agreement governs the final terms.
Low-cost providers win on price, then bill extra for security, backup and after-hours help.
A cheap plan often covers monitoring only. The tools that stop ransomware cost more later.
If they only fix things after they break, you pay for the downtime. We fix problems before you see them.
To keep performance and security where they should be, managed equipment needs to meet a few minimums. We help you upgrade anything that doesn't.
Quotes are estimates based on the details you give us. Count your sites, devices and users, and we will do the rest.
